This policy explains what LetRelay collects, how it is used, and the choices you have. It covers the LetRelay application and this website.
To provide and secure the Service: authenticate you, route and resolve requests, power AI assistance, send notifications, enforce plan limits, and prevent abuse. We do not sell your personal information.
Each organization's data is logically separated at the database level by row-level security. One organization cannot access another's data.
To provide AI features, relevant content is processed by third-party AI providers under their terms. Content used for request triage and reply drafting is sent only to a limited, deliberate set of providers; the in-app help assistant, which may use additional providers, is given only LetRelay's product documentation — not your organization's data. We also rely on infrastructure and email providers to run the Service.
Card payments are handled by Creem, our reseller and Merchant of Record. It receives your card details, billing address and the information it needs to charge tax, directly and under its own privacy policy; we never see your card number. We store only a reference to your Creem customer and subscription, the number of people billed, and the amounts and dates of payments.
The public blog may show ads served by Google AdSense. Google, as a third-party vendor, uses cookies to serve ads based on your previous visits to this and other websites. Google's use of advertising cookies enables it and its partners to serve ads to you based on your visit to this site and/or other sites on the internet. These cookies, and Google Analytics if we turn it on, load only after you choose Accept in the cookie notice; if you choose Decline, they are not loaded. Ads are never shown inside the LetRelay application you sign in to.
You can opt out of personalized advertising at Google Ads Settings, or opt out of some third-party vendors' use of cookies for personalized advertising at aboutads.info. To learn how Google uses information from sites that use its services, see How Google uses information from sites or apps that use our services.
To see where visitors get stuck, the public pages use Microsoft Clarity, a free tool that records anonymised page interactions (clicks, scrolling, page views) as replays and heatmaps, and Vercel Analytics for page counts. Clarity never runs for someone who is signed in to LetRelay, and never inside the application. On the free tools, the names and previews of the files you add are masked, so they are not recorded, and the files themselves never leave your device (the GIF maker's video, frames, caption and finished GIF are masked the same way). Clarity does not run at all on the bank statement converter pages, which show your transactions. Clarity masks text typed into form fields. For visitors in the European Economic Area, the United Kingdom and Switzerland, Clarity sets no cookies until you give consent. Elsewhere it may set first-party cookies named _clck and _clsk. Microsoft acts as our processor; see what Clarity collects and Microsoft's privacy statement.
We keep your data for as long as your organization uses LetRelay. Room (group) chats are retained for 60 days on the free plan and indefinitely on Pro. When an organization is deleted, its data is permanently removed. Some records may be retained where required by law.
We use industry-standard measures including encrypted transport, row-level access controls, and server-only handling of secrets. No system is perfectly secure, but we work to protect your data.
Depending on your location, you may have rights to access, correct, export, or delete your personal data. Much of your data is manageable in-app (or by your organization's admin); for anything else, contact your administrator or the Service operator. On the public site, advertising cookies load only after you accept them, and you can decline; in the EEA, the UK and Switzerland, Clarity also waits for your consent before setting any cookie.
LetRelay is not directed to children and is intended for workplace use.
We may update this policy; material changes are reflected in the Terms version you are asked to accept.
LetRelay is operated by Aayush Adhikari, based in Nepal. For privacy questions or requests (access, correction, export or deletion of your data), email support@letrelay.com. A person reads every message. See also our Terms of Service.