These terms govern your access to and use of LetRelay (the “Service”). By creating an account, accepting these terms at sign-up, or using the Service, you agree to them. If you are using LetRelay on behalf of an organization, you represent that you are authorized to bind that organization to these terms.
LetRelay is operated by the LetRelay team, based in Nepal(“we”, “us”). You can reach us at support@letrelay.com.
LetRelay is an internal request-desk and team-workspace application: submitting and resolving requests, tasks, team rooms, meeting booking, a calendar, attendance, analytics, and an AI assistant. Features may change, and some are available only on paid plans.
You are responsible for the information you provide, for the activity under your account, and for keeping your credentials secure. The person who creates an organization is its owner and administers its members. You must be old enough to form a binding contract in your jurisdiction to use LetRelay.
You agree not to:
You retain ownership of the content and data your organization puts into LetRelay. You grant us the limited license needed to host, process, and display it in order to operate the Service for you. Each organization's data is logically isolated from others. You are responsible for having the rights to the data you submit and for complying with laws that apply to it.
LetRelay uses AI to assist — classifying and routing requests, drafting replies, generating insights, and answering product questions. AI output can be incomplete or wrong, is not professional advice, and should be reviewed before you rely on it. To provide these features, relevant content may be processed by third-party AI providers under their terms. See our Privacy Policy for details.
Our Privacy Policy explains what we collect and how we use it, and is incorporated into these terms.
Plans. The Free plan is for organizations of up to 5 people and has the limits shown on our pricing page. Pro costs US$20 per month, which covers up to 15 people, plus US$2 per month for each additional person. Prices are shown before you pay; applicable taxes are added at checkout. Prices for payment in Nepal are shown in Nepali rupees on the Plan page.
Paying by card. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our card orders: Paddle processes the payment, charges and remits any sales tax or VAT, issues your receipts and invoices, and handles payment enquiries and refunds for those orders. Your card details go directly to Paddle; we never receive or store them. Paddle's buyer terms also apply to your purchase.
Automatic renewal. A Pro subscription paid by card is billed monthly in advance and renews automatically each month until you cancel. We charge the payment method on file at the start of each monthly period.
People and seats. A card subscription is billed per person: US$20 covers the first 15 people, and each additional person in your organization adds US$2 per month. When someone is added part-way through a month, the price for the rest of that month is added, prorated, to your next bill. When someone is removed, your next bill goes down; the current month is not partly refunded. Seats the LetRelay team gives your organization free of charge are never billed.
Cancelling. You can cancel at any time from Settings → Plan, or from the billing page Paddle links to. After you cancel you will not be charged again, and Pro stays active until the end of the month you have already paid for. You can undo a cancellation before that date.
Refunds. Every payment comes with a 14-day money-back guarantee: see our Refund Policy.
Paying by bank transfer, eSewa, Khalti or QR (Nepal). These payments cover one month at a time and do not renew by themselves. Pro starts once we have matched your payment, so the reference you give must be accurate. We remind your admins before a paid month ends.
Failed or late payments. If a card payment fails, Paddle retries it and your admins are told straight away. If it has not succeeded within 7 days, or a paid month ends without renewal, your organization moves to the Free plan. Your accounts and data are kept, and Pro features return as soon as payment is made.
Price changes. We will give at least 30 days' notice by email before a new price applies to a renewal, so you can cancel first if you do not agree.
The Service is provided on an ongoing but not guaranteed basis; we may modify, suspend, or discontinue features. We aim to give reasonable notice of material changes where practical.
The Service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, secure, or error-free.
To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, data, or goodwill, arising from your use of (or inability to use) the Service. Our total liability for any claim relating to the Service is limited to the amount you paid us for it in the twelve months before the claim (or, for the free plan, is limited to the extent permitted by law).
You agree to indemnify and hold us harmless from claims arising out of your content, your use of the Service, or your breach of these terms, to the extent permitted by law.
You may stop using the Service at any time, and an organization owner may request deletion of their organization. We may suspend or terminate access for breach of these terms or to comply with law. On termination, your right to use the Service ends; some provisions (ownership, disclaimers, liability, indemnity) survive.
These terms are governed by the laws of Nepal, without regard to conflict-of-laws rules, and disputes will be resolved by the competent courts of Nepal. Nothing in these terms takes away rights you have under the consumer-protection laws of the country you live in.
We may update these terms. When we do, we will update the version below and ask you to re-accept before you continue using the Service. Your continued use after acceptance means you agree to the updated terms.
Questions about these terms, your subscription or a refund? Email support@letrelay.com. For a card payment you can also contact Paddle through the link in your receipt.
Version 2026-09-24.