Ask in plain words and LetRelay's assistant files the request, routes it, and closes it out — with the task board, team chat, video meetings, and shared calendar already in the same tab.
Free to start · Set up in under a minute · No credit card
Good afternoon, Dana
OverviewOpen
0
8 unassigned
SLA breached
0
past due
Resolution
0%
last 30d
AI triage, SLA timers, Task board, Team rooms, Direct messages, Video meetings, Shared calendar, Attendance & leave, Knowledge base, Analytics in SQL, Webhooks in & out, Team leads & directors, World clock, Focus timer, Realtime notifications, Row-level security.
Not a slideshow of screenshots — the real screens, doing the real thing. Jump to any chapter.
Pick “Research group or lab” when you sign up and Research becomes your first tab: every student, their deadlines, updates and calls in one place. Already on LetRelay? Switch it on in Settings → Modules — nothing else changes.
This week, Prof. Rao
Week of Sep 21 – 27
0/9
updates in
1
blocked
2
1:1s due
Needs you
Research · People
Rao Lab · 9 people
Add a student in one step
Call or book a 1:1
A deadline for each student
Updates come to you
Papers on an AoE clock
Private is private
The lab, not the bottleneck
Letters and reports
Free for up to 5 people, no card needed — Pro when the lab grows.
Built for every kind of team
Every screen has a chat assistant. Ask in plain language — typos and broken English are fine, in any language — and it answers from your own data, or proposes the action and carries it out the moment you confirm.
LetRelay Assistant
Ask about anything — in any language
Four screens, and a clock running the whole way. Here is each one, doing the thing it actually does.
People just describe what they need in their own words. There's no maze of categories, no “which team owns this?” — LetRelay handles the sorting.
New request
The moment a request lands, the AI reads it, tags the category and priority, and sends it to the team that owns it — grounded in your own categories, never invented.
Laptop won't power on
Below the confidence threshold? It skips auto-routing and lands in human triage instead — never a wrong guess.
A fast, server-paginated queue with live SLA countdowns, saved views, and bulk actions. Overdue work turns red so nothing slips.
A two-pane view pairs the conversation and an immutable timeline with editable properties and an AI panel that drafts a grounded reply you can send in a click.
Laptop won't power on
Screen stays black even when plugged in. Demo tomorrow!
Swap stock available on floor 3.
Click generate for a grounded reply…
GenerateA board, team chat, video meetings, and a shared calendar are already here — same login, same permissions, same bill. Work never leaves the tab it started in.
Trello-style columns you drag work across. Break a card into a checklist and its progress bar fills as items get ticked — visible right on the board, so nobody has to ask how far along it is.
Tasks
IT Ops boardSwap Sarah's laptop
Set up new starter laptop
Audit meeting-room displays
Rotate the on-call rota
Checklist · Swap Sarah's laptop
Every person in your organization, with a green dot when they're actually online. Open a conversation from anywhere without leaving the page you're on. Sent, delivered, seen — you never have to ask whether it landed.
Mira Ito
Online now
Give IT, HR, or any group its own room — live chat, a shared task list, a meeting link, and a countdown deadline. Only invited members can even see it exists.
IT Ops room
4 members · deadline in 2d 04h
Pick a teammate and a time and you can see their busy blocks before you send. They approve, propose another time, or decline. Confirmed meetings land on both calendars — and the call opens right here, with nobody needing an account.
Meetings
Awaiting approvalSync on the laptop swap
with Priya Rao · Thu, 2:00–2:30 PM
Priya sees it on her side:
Each one already wired into the same permissions, the same notifications, and the same calendar.
Every organization's data is walled off inside the database itself, not by code remembering to filter. A request, a person, a task, a message, a search — each one is scoped to the caller before it ever reaches the app. There is no query that forgets.
Every read is scoped to the caller's organization.
KPI tiles, backlog trends, and SLA-breach breakdowns — all computed in SQL, plus one plain-English headline that names your biggest bottleneck.
Avg first reply
1h 12m
SLA breached
0
Backlog
0
↓ 6 this week
Backlog trend
IT Ops has the highest SLA breach rate this week — mostly Hardware requests over 8h.
Appoint a lead for any department and they see everything their team is working on. Name a director and they see the whole org. Everyone else stays focused on just their own work.
People
Who leads what — and how they're tracking.
Pick your org type at sign-up and LetRelay seeds sensible teams, categories, and positions. Then define your own titles — Teacher, Accountant, IT Support — each mapped to an access level.
Positions
Each title maps to an access level.
Works with the tools you already use
Webhooks in both directions. Pipe issues, form submissions, and monitoring alerts straight into your queue — and push every change out to Slack, Discord, or your own endpoint.
Not promises in a footer - how the system is actually put together, and tested before every release.
Row-level security on every table: each organization's data is scoped before it reaches the app. Not an if-statement someone can forget.
Real sign-ins in throwaway organizations try to reach each other's data, forge payments and flood the system - on every release.
Anything that changes plans or billing needs an authenticator-app code, checked by the database itself, and is written to an audit log.
The whole database is dumped, encrypted with AES-256 and kept for 30 days, every night.
Every delivery is HMAC-signed, retried with backoff and logged - and incoming webhooks are verified the same way.
Payments run through Paddle, our Merchant of Record. We never see or store a card number.
Sign up, pick your type, and get starter teams, categories, and positions instantly.
Add people, give them positions, and set who works which queue.
Requests flow in, AI routes them, and analytics show you where to focus.
Free for small teams. Pro is one price for up to 15 people, then a small amount per person.
Free
For a small team getting started.
$0/month
free forever, no card
Pro
Everything unlocked, and it grows with you.
$20/month
covers 15 people, then $2/person
Everyone who files or works requests counts as one person.
$20 covers the first 15, plus 9 × $2. Add or remove people any time - your bill follows.
Prices in US dollars, billed monthly; taxes are added at checkout where they apply. Card payments renew automatically each month until you cancel, and Pro stays until the end of the month you paid for. In Nepal you can also pay by bank transfer, eSewa, Khalti or QR. Nobody ever loses their account. See our refund policy · Questions? Email us.
Set up your workspace in under a minute and let AI take the busywork out of your request desk.