Every payment for LetRelay Pro comes with a 14-day money-back guarantee. If you're not happy, ask within 14 days of the payment and we'll refund it in full. No questions asked.
Email support@letrelay.com within 14 days of the payment, from the address you pay with or your organization's admin account, and tell us which payment it is (the date or the receipt is enough). For a card payment you can also reply to your Paddle receipt or use the link in it.
Card payments are refunded by Paddle.com, our reseller and Merchant of Record, to the card or account you paid with. Your bank usually shows the money within 5–10 business days. Payments made by bank transfer, eSewa, Khalti or QR in Nepal are refunded to the account they came from.
You can cancel whenever you like from Settings → Plan. After you cancel you won't be charged again, and Pro stays active until the end of the month you already paid for. Cancelling doesn't delete anything: your organization moves to the Free plan and everyone keeps their account.
Payments older than 14 days are not refunded, including for the unused part of a month. You can still cancel at any time so that you are not charged again.
Write to support@letrelay.com. This policy is part of our Terms of Service.