Tagged analytics
2 articles
H
metricshelp deskSLA
Help Desk Metrics That Matter (and the SQL Behind Them)
Seven help desk metrics that drive decisions — first response, resolution, SLA attainment, backlog age, reopen rate, reassignments and deflection — with definitions, pitfalls and the queries to compute them.
Aug 2, 2026 7 min read
A
PostgresanalyticsSQL
An Analytics Dashboard with Plain Postgres (No BI Tool)
Build an in-app analytics dashboard from SQL functions — KPIs, breakdowns, time series and percentiles — that respect row-level security, stay fast with the right indexes, and render with Recharts.
Jul 9, 2026 7 min read
Ad spaceYour Google AdSense unit shows here once approved.