Tagged tools
2 articles
L
AILLMtools
LLM Tool Calling for Internal Assistants: Design Choices
How to give an internal AI assistant tools — reading workspace data with the user's permissions, formatting results for the model, native function calling vs a routing step, limits on how many tools run, and answers that stay inside the data.
Sep 24, 2026 6 min read
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help deskemailoperations
Shared Inbox vs Help Desk: When to Switch
A shared inbox is fine until two people answer the same email and a third goes unanswered. What a shared inbox does well, where it breaks, what a help desk adds, and the signals that it's time to switch.
Sep 24, 2026 7 min read
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