Everything you need to know about LetRelay. Can't find your answer? Create an account and ask the built-in assistant.
LetRelay is an internal request desk for teams. Employees submit requests in plain words; AI classifies and routes them; agents work an SLA-tracked queue; and managers see where work is stuck. It also includes tasks, team rooms, meeting booking, a shared calendar, attendance, and a built-in help assistant.
Create your organization, then invite your team from Settings → Users. You'll get starter teams and categories out of the box, so you can submit your first request right away.
Any team that fields internal requests — IT, HR, operations, facilities, finance. Requesters raise things, agents resolve them, and admins configure teams, categories, and SLAs.
Admins invite them from Settings → Users. Each invite creates an account with a one-time temporary password (emailed automatically when email is configured, otherwise the admin shares it). New members can be requesters, agents, or admins.
Yes. The free plan covers the core request desk — submitting, triaging, and resolving requests, plus tasks, rooms, and meeting booking. It includes up to 5 people, 1 team, and 50 AI assists per month. Pro is $20/month for up to 15 people, then $2/month for each extra person, and unlocks every feature.
Pro removes the free caps and unlocks direct messages, Analytics, Webhooks, the API spend tracker, Attendance, and Google-Meet meetings. Admins upgrade from Settings → Plan.
No. You can sign up and use the free plan without any payment details.
By card, through Paddle - our reseller and Merchant of Record, which also handles tax and receipts (your card details never reach LetRelay). In Nepal you can also pay by bank transfer, eSewa, Khalti or QR. Card payments renew automatically each month until you cancel; bank and QR payments are paid a month at a time and we send a reminder before the month ends.
Cancel any time from Settings → Plan - you won't be charged again, and Pro stays until the end of the month you paid for. On card, you pay for the people you actually have: $20 covers 15, then $2 per person. Add someone mid-month and the rest of that month is added to your next bill; remove someone and your next bill goes down. Every payment has a 14-day money-back guarantee.
Admins are told straight away and you have 7 days to fix it. After that the organization moves to Free. Nobody loses their account or their data - Pro features switch back on as soon as you pay.
AI reads each new request to suggest a category, priority, and the right team, and it surfaces instant answers from your knowledge base — it never overrides the team you pick. It can also draft agent replies and write a plain-English insight about your biggest bottleneck. If AI is unavailable, everything still works; requests simply go to human triage.
A built-in help chatbot (the button in the bottom-right). It knows every LetRelay feature — where it is and how to use it — answers step by step with links to the right screen, and replies in whatever language you type.
LetRelay pools several AI providers and fails over between them automatically, so if one is busy the next answers. It's designed to keep working, and to degrade gracefully to non-AI behavior if every provider is momentarily unavailable.
Yes. Every organization's data is separated at the database level by row-level security — the same wall that runs the whole app. One organization can never see another's requests, people, or chats.
Request content used for triage and drafting only goes to a small, deliberate set of AI providers. The help assistant, which uses the extra providers, only ever sees LetRelay's product documentation — never your organization's data.
Room (group) chats are kept for 60 days on the free plan and indefinitely on Pro. Request conversations and task comments are work records and are kept as part of the request/task.
See our Terms of Service and Privacy Policy.
Yes, and it's free. Pick a person, see their busy blocks, and request a time — they approve, propose another time, or decline, and confirmed meetings land on both calendars.
Yes. The organization's owner (the person who created it) can request deletion; all other admins must approve, and there's a grace period before anything is permanently removed — so it can't happen by accident or by one person alone.
Ask the built-in assistant (bottom-right) — it can walk you through most things. If it can't help, submit a request from New request and a person on your team will take it from here.