Everything you need to know about LetRelay. Can't find your answer? Email support@letrelay.com, or ask the assistant inside the app.
LetRelay is one workspace to run your research lab, your team or your whole workplace from one browser tab: tasks, deadlines, weekly updates, rooms with live chat, direct messages, video meetings, a shared calendar, attendance and leave, and an AI-assisted request desk. Research labs also get a Research tab for every student, their supervisors, 1:1s, milestones and lab bookings. It replaces the four or five separate tools most teams juggle, with one login and one bill.
No. LetRelay, at letrelay.com, is its own product: a workspace for research labs, teams and workplaces. It is not affiliated with Relay.app or with other products named Relay.
Create your organization, then invite your team from Settings → Users. You'll get starter teams and categories out of the box, so you can submit your first request right away.
Professors and research groups (pick "Research group or lab" at sign-up and Research becomes your first tab), remote and hybrid teams, startups and agencies, companies and their departments (IT, HR, operations, facilities, finance), schools, universities and nonprofits. If people work together and need tasks, messages, meetings and requests in one place, it fits.
Yes. Pick "Company or organization" at sign-up. Everyone gets a task board, rooms with live chat, direct messages with read receipts, video meetings booked across time zones and a shared calendar with a world clock. Departments that field requests (IT, HR, facilities) get a queue with SLA timers, team leads and directors get read-only oversight of their teams, and attendance and leave are built in.
Yes. A research workspace gives the PI one list of who needs them this week: Friday updates from students with a Monday digest, 1:1 notes that turn into tasks, degree milestones with reminders, a paper pipeline with AoE deadlines, equipment booking, grants, and a queue for recommendation letters. See LetRelay for research groups.
Yes, with no account: the reference checker looks up every reference in a list in Crossref, OpenAlex, PubMed (through Europe PMC), DataCite and Open Library. It flags references no database has (the way ones invented by ChatGPT and other AI tools look), DOIs that do not exist or belong to another paper, real titles given the wrong authors, and retracted papers, fixes wrong years and DOIs, and gives the list back in APA 7, Harvard, Vancouver, IEEE, Chicago or MLA, or as BibTeX and RIS. It never calls a reference fake, because theses, reports and web pages can be real and missing from these databases: it says “not found” and links to a Google Scholar search. Also free: an AI citation checker for ChatGPT references, DOI to citation and DOI to BibTeX.
Admins invite them from Settings → Users. Each invite creates an account with a one-time temporary password (emailed automatically when email is configured, otherwise the admin shares it). New members can be requesters, agents, or admins. Someone who already uses LetRelay gets an invitation instead and keeps their one login.
In Settings → Users, click Remove on their row and confirm. They lose access to your workspace straight away and their seat is freed; their tasks, comments and name on past work stay. Changed your mind? They are listed under Removed, and Restore gives their access back if a seat is free. Only the owner can remove another admin.
Yes. The free plan covers the research tools (students, supervisors, weekly updates, 1:1s, milestones), tasks, rooms, meeting booking, the calendar and the request desk, for up to 5 people, 1 team and 50 AI assists a month. Pro is $20 a month for up to 15 people, then $2 a month for each extra person — or $200 a year, $40 less — and unlocks every feature.
Yes. Every new workspace gets all of Pro free for 15 days, no card needed — once per email address. Admins get a reminder 3 days before it ends. Afterwards the workspace moves to Free unless you choose Pro; nothing is deleted.
Pro removes the free caps and unlocks person profiles with each person's history, printable progress reports, grants and inventory for labs, direct messages, Analytics, Attendance & leave, Webhooks, the API spend tracker, and team leads and directors. Admins upgrade from Settings → Plan, where a table compares Free and Pro line by line.
No. The workspace that invites someone counts them as one of its people, on its own plan, so the professor's plan covers their students, assistants and co-supervisors. It doesn't matter whether the person runs a workspace of their own, or whether theirs is on Free or Pro. Free covers up to 5 people; when a workspace is full, its admin upgrades or frees a seat before inviting more. One login works for every workspace a person is in, and anyone can also start up to 3 workspaces of their own.
No. You can sign up, get the Pro trial and then use the free plan without any payment details.
By card, through Creem - our reseller and Merchant of Record, which also handles tax and receipts (your card details never reach LetRelay). Card payments renew automatically each month (or year, if you pay yearly) until you cancel.
Creem is our reseller and Merchant of Record: it sells LetRelay Pro to you, charges the card, handles sales tax and VAT, and sends the receipt. That is why your receipt, and the charge on your card statement, can show Creem's name instead of LetRelay's. Your card details go to Creem only; LetRelay never sees them.
In Settings → Plan, Manage billing opens Creem's secure billing page: change the card, and download every invoice and receipt. Creem also emails a receipt for each payment. Only admins can see Settings → Plan.
Cancel any time from Settings → Plan - you won't be charged again, and Pro stays until the end of the period you paid for. On card, you choose how many seats you pay for and each person uses one: $20 a month covers 15, then $2 per seat (yearly: $200 covers 15, then $24 per seat). Seats you add are charged right away for the rest of the period (if the card is declined, nothing changes); seats you drop lower your next bill. Every payment has a 14-day money-back guarantee. If Pro ends while you have more people than Free covers (5), the first 5 keep full access (the owner, then admins, then your earliest members) and everyone else can view but not make changes, until you upgrade or remove people in Settings → Users. Nothing is deleted.
Yes. Every payment has a 14-day money-back guarantee, no questions asked. Email support@letrelay.com within 14 days of the payment, or reply to your Creem receipt. Card refunds go back to the card you paid with, usually within 5–10 business days. See the refund policy.
Admins are told straight away and you have 7 days to fix it. After that the organization moves to Free: nobody loses their account or their data, but people beyond Free's 5 (after admins and your earliest members) can only view. Everything switches back on as soon as you pay.
AI reads each new request to suggest a category, priority, and the right team, and it surfaces instant answers from your knowledge base — it never overrides the team you pick. It can also draft agent replies and write a plain-English insight about your biggest bottleneck. If AI is unavailable, everything still works; requests simply go to human triage.
A built-in help chatbot (the button in the bottom-right). It knows every LetRelay feature — where it is and how to use it — answers step by step with links to the right screen, and replies in whatever language you type.
LetRelay pools several AI providers and fails over between them automatically, so if one is busy the next answers. It's designed to keep working, and to degrade gracefully to non-AI behavior if every provider is momentarily unavailable.
Yes. Every organization's data is separated at the database level by row-level security — the same wall that runs the whole app. One organization can never see another's requests, people, or chats.
Request content used for triage and drafting only goes to a small, deliberate set of AI providers. The help assistant, which uses the extra providers, only ever sees LetRelay's product documentation — never your organization's data.
Room (group) chats are kept for 60 days on the free plan and indefinitely on Pro. Request conversations and task comments are work records and are kept as part of the request/task.
See our Terms of Service and Privacy Policy.
Yes, and it's free. Pick a person, see their busy blocks, and request a time — they approve, propose another time, or decline, and confirmed meetings land on both calendars.
Yes. The organization's owner (the person who created it) can request deletion; all other admins must approve, and there's a grace period before anything is permanently removed — so it can't happen by accident or by one person alone.
Ask the built-in assistant (bottom-right) — it can walk you through most things. If it can't help, submit a request from New request in the app and a person on your team will take it from here.