IT Operations Guides for Small Teams
The routine work of keeping a small company's IT running: accounts and access, assets, outages and who is on call.
6 articles
On-Call Rotation for a Small IT Team: Fair and Sustainable
How a small IT team can cover urgent issues out of hours without burning out — what's worth being paged for, rotation length, handovers, runbooks, compensation, and reviewing every page.
IT Asset Management for Small Companies: Keep It Light
A practical IT asset management setup for small companies — what to track, one record per asset, lifecycle states from purchase to disposal, linking assets to people and requests, and the security reasons it matters.
IT Outage Communication: Templates for Every Stage
Clear outage messages cut duplicate tickets and frustration. Copy-ready templates for the first notice, updates, resolution and the follow-up review — plus who sends them, where, and how often.
Employee Offboarding Checklist: Removing Access Safely
A step-by-step IT offboarding checklist — timing with HR, disabling sign-in first, transferring ownership, recovering devices, removing SaaS and shared credentials — so former employees don't keep access and nothing important is lost.
IT Onboarding Checklist for New Employees
A complete IT onboarding checklist — before day one, day one and the first week — covering accounts, devices, access by role, MFA, security basics and how to run it as a repeatable request so nothing depends on memory.
Internal IT Help Desk Best Practices for 2026
Twelve practices that separate a calm internal IT help desk from a chaotic one — one front door, deadlines by request type, honest metrics, self-service, security basics, and AI that helps without taking over.