Operations Guides for Small Teams
The unglamorous work that keeps a team moving: requests, approvals, onboarding, attendance and the routines around them.
6 articles
Facilities Request Management: From Broken Chairs to Keys
How to run facilities requests like a proper service — categories, location on every request, safety issues that skip the queue, vendor work, recurring maintenance and the numbers that show where the building needs attention.
On-Call Rotation for a Small IT Team: Fair and Sustainable
How a small IT team can cover urgent issues out of hours without burning out — what's worth being paged for, rotation length, handovers, runbooks, compensation, and reviewing every page.
IT Asset Management for Small Companies: Keep It Light
A practical IT asset management setup for small companies — what to track, one record per asset, lifecycle states from purchase to disposal, linking assets to people and requests, and the security reasons it matters.
Shared Inbox vs Help Desk: When to Switch
A shared inbox is fine until two people answer the same email and a third goes unanswered. What a shared inbox does well, where it breaks, what a help desk adds, and the signals that it's time to switch.
What Is an Internal Request Desk? A Plain-English Guide
An internal request desk is one place where employees ask IT, HR, finance or facilities for help — and every ask gets an owner, a status and a deadline. Here's how it works and when you need one.
Moving From a Spreadsheet to a Request Desk
A step-by-step migration from a shared request spreadsheet to a proper request desk — what to keep, how to clean and import the data, CSV pitfalls, running both in parallel, and switching off the sheet.